Privacy Policy

Last Updated: October 2026

At OmniAgent, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent services (including our AI phone receptionist and website chat agents), website, and related applications (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Services:

• Contact Information: Name, email address, phone number, company name, and contact details when you reach out to us, including through our contact form, our website chat assistant (Molly) or our sales phone line
• Enquiry Details: What you tell our chat assistant or our phone assistant about your business and needs, the conversation itself, and any appointment you book with us
• Payment Information: Billing details processed through secure third-party payment processors
• Training Data: Content, documents, and materials you provide to train your AI agents
• Communications: Information you provide when contacting our support team

1.2 Information Collected Automatically

We automatically collect certain information when you use our Services:

• Chat Transcripts: Conversations between end users and AI agents
• Call Recordings and Transcripts: Audio recordings, transcripts and AI-generated summaries of phone calls answered by our AI phone receptionist
• Call Details: Caller phone numbers and the date, time and length of calls and text messages
• Usage Data: How you interact with our Services, features used, and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Cookies: Small data files stored on your device (see Section 6)

1.3 Information from End Users

When end users interact with AI agents deployed on client websites or answering client phone lines, we may collect:

• Information provided during conversations
• Chat content and conversation history
• Contact information if voluntarily provided
• Voice recordings and transcripts of phone calls
• Phone numbers, and text messages exchanged with the business

1.4 Call Recording and Transcription Consent

Every call answered by our AI phone receptionist begins with an automated message telling the caller that they are speaking with an AI assistant and that the call is recorded and transcribed. By continuing the call after this notice, the caller consents to the recording, transcription and AI summarizing of the call for the purposes below. Callers who do not consent may end the call or ask to reach the business another way, such as a callback or a message.

Call recordings and transcripts are used only to answer the caller, book appointments, pass the caller's details and request to the business they called, keep a record of the call for that business, and maintain the quality of the Services. They are never sold and are not used for advertising.

2. How We Use Your Information

We use collected information for the following purposes:

Purpose	Description
Service Delivery	To provide, maintain, and improve our AI agent services
Personalization	To customize AI responses based on training data and user preferences
Analytics	To analyze usage patterns and optimize service performance
Communication	To send service updates, technical notices, and support messages
Responding to Enquiries	To follow up on questions you send us through our website chat, phone line or contact form, and to schedule calls you book with us
Security	To detect, prevent, and address technical issues and security threats
Legal Compliance	To comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our Services: website and email hosting (Namecheap), AI language models (Anthropic), AI voice (ElevenLabs), telephone calls and text messages (Twilio), spreadsheets and calendars used to record enquiries and book appointments (Google), and payment processing
• The Business You Contacted: Call recordings, transcripts, summaries and chat details are shared with the business whose phone line or website you contacted
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of OmniAgent, our users, or others
• With Consent: With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS) between your browser and our website
• Private settings, logs and records kept in areas of our server that visitors cannot access
• Password-protected administration pages, with automatic lockout after repeated failed logins
• Connections from our phone, voice and text-message providers verified with secret keys or digital signatures
• Access limited to the people who need it to provide the Services

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

• Enquiries to OmniAgent (our website chat, phone line and contact form): kept as long as needed to respond, follow up and keep our business records
• Calls and chats handled for our clients: kept for the length of the client's service agreement, unless the agreement sets a different period, and deleted when the client asks or the agreement ends, subject to legal requirements
• Website usage logs (anonymous visit counts): deleted automatically after 90 days

You may ask us to delete your information at any time, subject to legal and contractual requirements.

6. Cookies and Tracking Technologies

We do not use advertising or third-party tracking cookies. Our website only uses:

• Your browser's storage to remember your light or dark display choice and, until you submit it, your onboarding form draft
• A login cookie on our password-protected administration pages
• A random, temporary visit number to count chat and demo usage, which does not identify you

You can clear this information through your browser settings at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at contact@omniagent.ca. We will respond to your request within 30 days.

8. PIPEDA Compliance (Canada)

OmniAgent operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. In accordance with PIPEDA:

• We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances
• We obtain meaningful consent before collecting, using, or disclosing personal information
• We limit collection to what is necessary for the identified purposes
• We protect personal information with security safeguards appropriate to the sensitivity of the information
• We make our privacy practices readily available and easy to understand
• Upon request, we will inform you of the existence, use, and disclosure of your personal information, and give you access to that information
• You may challenge our compliance with these principles by contacting us or filing a complaint with the Office of the Privacy Commissioner of Canada

9. CASL Compliance (Canada)

OmniAgent complies with Canada's Anti-Spam Legislation (CASL). We do not send commercial electronic messages without consent. If you receive communications from us, it is because you have provided express or implied consent, or the communication falls within a CASL exemption. You may unsubscribe from commercial communications at any time. Missed-call text messages sent on behalf of our clients go only to people who called that business, identify the business, and include a way to opt out (for example, by replying STOP).

10. International Data Transfers

Some of our service providers (see Section 3) store or process information outside Canada, mainly in the United States. When that happens, the information may be accessible to the courts and authorities of that country. We choose providers that protect information with security measures comparable to ours and use it only to provide their services to us.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional provisions apply:

• We process your data based on lawful grounds including consent, contractual necessity, and legitimate interests
• You have the right to lodge a complaint with your local data protection authority
• We will not make automated decisions that significantly affect you without human involvement

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete such information promptly.

14. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@omniagent.ca
Phone: +1 (587) 415-7877
Mail: OmniAgent.ca, 6510 Gateway Boulevard, Suite 1032, Edmonton, AB T6H 5Z5, Canada
Website: omniagent.ca

You may also file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.